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About 21Prive Casino:
21Prive Casino was launched in 2014. It is owned and operated by Caddell Limited N.V and part of the Imperium Network Solutions Group, the brand itself is managed by White Hat Gambling LTD, a recognised name in the industry. The casino is licensed by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). 21Prive aims to bring the online casino experience into the 21st century and does so with elegance and sophistication. Customers may be put off due to withdrawal matters but it’s large library of games is a great attraction.
21Prive Casino website:
The purple design of the website accentuates the degree of class this casino is trying to uphold, after all purple is a very royal colour. 21Prive Casino have produced a simple design that isn’t cluttered, which is very appealing. Navigation is easy, the different pages of the website are clearly displayed at the top of the screen and game categories to left. The casino is also available in five languages, which opens it’s doors to a variety of customers. The search bar is very convenient and allows you to search for a specific game by name. If you’ve not made your mind up entirely, you can use the filter options that are very helpful. We did find however, that sometimes when navigating through the site it would glitch, take a while to load or sometimes wouldn’t at all and so had to be refreshed.
Games on offer at 21Prive Casino:
21Prive Casino uses a multi-platform approach, allowing it to boast an impressive library of games from leading providers such as Microgaming and Net Entertainment, meaning there is always something to choose from. These choices include, slots, live casino, roulette, blackjack, further table games, jackpot and fun and scratch card games. Slot games make up the majority of this large number, while table games being less impressive in comparison. However, there is still a wide variety, some of which are also found in the live casino. All games are browser-based instant play Flash games, which means there is no need for downloading and installing software. 21Casino do not currently offer an APP but it does provide a mobile friendly experience, compatible with iOS and Android, although there are fewer games to choose from this is generally expected.
21Prive Casino encrypts data using TLS v1.2 at a minimum, which means any identifiable data is encrypted whilst in transmit over the internet, so you can be safe in knowing your personal information is secure. However, that sense of security soon fades with the knowledge that funds are only protected by the most ‘basic’ level of acceptable UK standards, therefore in the event of insolvency all funds will be lost. The casino also states that fairness is ensured and audited by eCOGRA and that any disputes should be directed to them. However, on further investigation, there is no evidence that 21Prive Casino is accredited or even associated with eCOGRA. The support team is on hand 24/7 via live chat and we got a very friendly response within seconds which is great customer service, there is also a e-mail address provided. There is no phone number listed though and it would be helpful to have more options of contact methods, especially when the FAQ comprises of only three questions. The attitude that 21Prive Casino takes towards responsible gambling is something to be admired. They offer a variety of different tools and limit setting approaches, that you can manage in your account, including a self exclusion option and support services. Their full page dedicated to responsible gambling acts a role model for other sites.
Why visit 21Prive Casino?
21Prive Casino is doing well, but it’s by no means top of the league. It has a wide selection and variety of games and its fair to say that it is the casino’s biggest selling point, which is definitely something to consider when choosing where to play. It also provides fast, friendly support for any urgent issues, which many sites lack. However, they seem to be lacking in transparency and banking matters. Only UK residents are permitted to play on the site, however, six other currencies are accepted, corresponding to the small selection of languages the site offers. They make clear in their terms and conditions that they hold no responsibility for currency exchange conversions, whilst also stating that players must register and play in GBP. From our understanding, they are referring to UK residents using bank accounts from other countries, this could prove very confusing for non-UK residents though. The casino has a 48 hour reversal period on withdrawals and a low weekly withdrawal limit, which some players may find off putting. Overall, 21Prive Casino has many redeeming qualities and is definitely worth checking out. There are however, a few issues that need to be addressed if it aims to compete in the 21st century.