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Terms and conditions
These General Terms and Conditions (Terms) form a legally binding agreement between you (the Player) and us (the Operator) in relation to the use of the PlaySunny Website (https://www.PlaySunny.co.uk).
These Terms apply equally irrespective of whether the Website and related services are accessed via desktop browser, mobile browser, mobile, tablet device, or any other device.
Please read these Terms carefully before accepting and entering into the Agreement with us and participating in the Games. Please retain a copy of these Terms and keep them for your records.
1. Definitions
1.1 Website
The PlaySunny Website (https://www.PlaySunny.co.uk) and any other remote product we may offer under the PlaySunny brand or domain, including any PlaySunny mobile or tablet applications.
1.2 Games
Any gaming products offered on the Website, including all Casino Games.
1.3 Account
An Account held or used by a Player to Wager on the Games.
1.4 Player
Any person who plays or attempts to play the Games (whether for real money or fun) or holds an Account. In these terms and conditions, a Player may also be referred to as a "member", "user", "you", or "your".
1.5 Operator
The Operator of the Website and its Games is Dazzletag Entertainment Limited. You can find further details about us in section 2 of these Terms. The Operator may also be referred to in these Terms as "PlaySunny", "we", "our", or "us".
1.6 Wager
The money or bonus funds a Player uses to participate in the Games. A Wager may also be referred to as a "stake," or "wagering".
1.7 Winnings
Any return/payout amount that results from a Wager.
1.8 Progressive Jackpot
A jackpot of which the payout total is incrementally increased every time a game is played for real money.
1.9 Service Provider
A company with whom the Operator has a formal agreement to provide Games, website features, payment facilities or other functions required to operate the Website and administer Accounts.
1.10 Licence
The licensing arrangements under which the Operator is entitled to provide the Games on the Website, as detailed in section 2 of these Terms.
1.11 Agreement
The legally binding Agreement between the Player and the Operator formed by the acceptance of these Terms.
2. Introduction, Licensing and Protection of Customer Funds
We are Dazzletag Entertainment Limited, a company registered in Malta under Company Registration No. C50978, with its business address at 122 Andrea Debono Street, Naxxar, NXR 4030, Malta.
2.2 Licence Details
We are licensed to provide the Games by the Great British Gambling Commission under licence 039358-R-319429-024. Our full licence details can be viewed on the Gambling Commission's public register.
2.3 Protection of Player Funds
It's important for us to explain how your Account funds are handled and to what extent they are protected in insolvency. We hold customer funds separate from company funds in a dedicated bank account held with our corporate bank. These funds are not protected in the event of insolvency. As per the Gambling Commission rating: Not protected. For more information, please visit https://www.gamblingcommission.gov.uk/public-and-players/guide/what-happens-to-your-money-if-a-gambling-business-goes-bust
2.4 Privacy Policy
We collect personal information when you register and use our services. Personal information may include, amongst other things, your name, email address, home address, telephone number, card data and date of birth and additional information collected on registration or through other means. Further details regarding handling Personal Information can be found in our Privacy Policy.
3. Your Account
You understand and acknowledge that all facilities we provide under the Website are to be used for gambling entertainment purposes only. You are not permitted to use the Website for any other reason.
3.2 Eligibility & Acknowledgements
To access the Games and Wager, you must open an Account through the completion of our registration pages. By opening an Account, you confirm that:
a) you are at least 18 years of age
b) you are a resident of the United Kingdom
c) the details you provide to us are your own details and are correct at the time of provision
d) you are not excluded or in a period of timeout under any websites operated by us
e) you do not hold any accounts previously closed or restricted by us
f) you do not already hold an account with us under this Website
g) you agree with the full Terms stated on this page and to our Privacy Policy
h) you have the mental and legal capacity to take responsibility for your actions and enter into the Agreement
i) you will not access your Account whilst under the influence of drugs or alcohol
j) you have not been classified as a problem gambler (either through a professional or self-diagnoses), received treatment for gambling issues or are excluded as part of the Gamstop service
k) you acknowledge that you may lose money through the use of this Website and fully accept responsibility for any financial loss that may occur because of your participation in the Games
l) you accept that the Website and Games and your interaction with them depend on the satisfactory operation of computer systems and networks. Such operations may be subject to disruption, which is beyond our control.
We reserve the right to decline acceptance of Account registration.
We reserve the right to inform any applicable authority, including regulators such as the British Gambling Commission, of any detail of activity on your Account, including any Wager placed.
3.3 United Kingdom Only
We only allow Players who are residents of the United Kingdom under this Website. Attempting to register or access from outside of the United Kingdom is prohibited.
3.4 Minimum Age
Underage gambling is an offence. You must not use the Website if you are under 18 years of age. Suppose we discover that an Account holder is under 18 years of age. In that case, we will void all transactions under that Account and return any deposited funds to the payment method used. Verification documents may be required to prove Minimum Age.
3.5 Multiple Accounts
Only one Account per Player is allowed on the Website. In the event of discovering multiple accounts belonging to or operated by the same Player, we will close any duplicate Accounts and void any outstanding wagers on those Accounts. Any outstanding balance will be returned to the deposit method registered on the Account.
You may hold one Account per Website under our Licence, meaning that it is possible to hold multiple accounts across our Licence. Still, only one Account is allowed per Website. Each Website has its own Terms that apply to the Account held under that domain.
3.6 Keeping Personal Details Up to Date
You are responsible for always keeping your personal details up to date. If necessary, we will contact you at your registered email address, by phone, by SMS (text message), or by letter.
3.7 Account Security
Only you are allowed to use your Account. We may ask for verification to prove that the named Account holder is the person who is operating the Account. You must keep your account credentials (username and password) secure. We are not liable for any losses incurred through the unauthorised use of an Account.
3.8 System Security
Although we will take all reasonable measures to ensure that the Website and Games are free from computer viruses, we cannot and do not guarantee that the Website and Games are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
3.9 Inactive Accounts
After a period of no less than 12 (twelve) months of inactivity on an Account:
3.9.1. if there are no funds on the Account, we shall close the Account;
3.9.2. if there are funds on the Account, we will attempt to return any funds to the last payment method used by the Player but if we are unable to return such funds, we shall charge a fee of £3 per month (or an equivalent amount in the currency in your Account) in relation to such Account. Such fee shall be charged until either: (i) your Account balance is reduced to zero (and we shall then close the Account); or (ii) you log into your Account.
4. Account Suspension/Termination
The following acts are expressly prohibited in relation to your use of the services provided under this Website:
a) use of the services or the Games provided by the Website whilst under the age of 18
b) fraud or attempt to defraud
c) money laundering or terrorist financing
d) use of an Account that is not registered in your details, or allowing someone else to use your Account (third party use)
e) use of a payment method that does not belong to you or does not match the name registered on your Account, or allowing someone else to use your payment method on their Account
f) accessing or attempting to access the Games from outside of the United Kingdom
g) accessing your Account through a VPN, proxy or similar service designed to mask or manipulate your actual location
h) abusing a technical glitch in relation to the Games
i) bonus or promotional abuse as detailed on our bonus terms pages or specific bonus conditions
j) accessing your Account or playing/attempting to play the Games whilst under a period of self-exclusion under any Website operated by us
k) accessing your Account or playing/attempting to play the Games via any Website operated by us whilst under a period of Gamstop exclusion
4.2 Breach of Agreement
We will consider you to be in breach of the Agreement if any of the above Prohibited Acts are connected to you or your Account, or we have reason to believe:
a) you are connected to Prohibited Acts elsewhere under our Licence or as evidenced by public record information (negative press)
b) you have been subject to any bankruptcy, insolvency or criminal proceedings
c) you have made or attempted to make chargebacks or deny deposits made into your Account or using payment methods in your name
d) you have a criminal background, or you are convicted of a criminal offence
4.3 Closure of Account following Breach of Agreement
If we consider you to breach this Agreement (as per terms 4.1 and 4.2), we are entitled to close (temporarily or permanently) any Accounts connected to your activity, as well as:
a) Withhold all or part of your Account balance, stakes or pending withdrawals whilst our investigations are ongoing, and any verification check or document requests are outstanding
b) Recover any unpaid deposits or chargeback amounts and fees, including any expenses incurred by us in doing so
c) Recover any winnings or bonuses that have been connected to prohibited acts
d) Inform the relevant authorities and other gambling or financial companies with whom we share data to combat criminal activity
e) Withhold money from your Account (s) to settle any liabilities that may result from your actions
4.4. Account Closure for Other Reasons
You may close your Account by contacting our support team at any time. If you require an exclusion or timeout period, you can arrange these instantly through our Play Safe page.
We are entitled to close your Account at any time without prior notice. Suppose we close your Account, and you are not in breach of this Agreement (as detailed above), we will return any outstanding balance to the deposit method from which the funds originated. In the event of account closure under this term, any pending Wagers or pre-bought tickets will be honoured, and any winnings will be returned to your deposit method.
5. Verification
Under Anti-Money Laundering (AML) regulations, we may be required to make checks to verify your identity, your Source of Funds (SoF) deposited and your underlying Source of Wealth (SoW).
5.2 Electronic Identity Verification
We will attempt to verify the identity details you provide through an electronic "Know Your Customer" (KYC) check provided by Experian Ltd.
If our electronic KYC checks are not successfully completed, your Account will be closed pending receipt and Verification of the following documentation:
- Proof of Identity: Photographic ID, such as a Driving Licence or Passport
AND
- Proof of Address: Bank Statement, Utility Bill, or Council Tax Bill
5.3 Customer Due Diligence (CDD)
We may make further electronic checks or request documentary evidence from you to verify the following details:
a) Identity
b) Residential address
c) Nationality
d) Ownership of payment method(s)
e) You are the person operating the Account
f) Source of Funds
g) Source of Wealth
CDD requests will be made in accordance with regulatory requirements and our risk-based AML policies. Therefore, the timing of such requests may vary.
Below is a non-exhaustive list of the documents that we may request:
a) Photo ID (such as passport or driving licence)
b) Proof of address not older than three months (such as utility bill, council tax statement or bank statement dated within the last 3 months)
c) Copy of the front and back of your bank card(s); only the first six and last four digits should be visible, and the CV2 code is covered
d) Photo of you ("selfie") holding identification documents
e) Copies of bank statements to show the source of funds that you have used to deposit
f) Documents to evidence the source of wealth underlying the Player funds used. Examples are as follows, but not limited to:
o Payslips (within the last three months)
o Tax Documents
o Dividends certificates
o Solicitors' statements to confirm property sale or inheritance
5.4 Restriction of unverified accounts
We are entitled to restrict your Account(s) until the necessary verification is completed, including preventing you from accessing the Games on the Website or from withdrawing your funds. In case of documentary evidence being requested, we may restrict your Account(s) and any or all financial activity immediately or within 30 days, as deemed reasonably appropriate based on the perceived risk and relevant regulations.
Any transactions that we deem to be suspicious may be reported to the relevant authorities, and we are entitled to pass on any necessary information to the relevant authorities. We may also withhold any customer funds where we consider it necessary in order to comply with any legal and regulatory obligations with which we are required to comply.
Any further transactions with a Player restricted due to incomplete Verification may be subject to permission from the relevant authorities in accordance with AML regulations and policies.
6. Depositing
You can deposit funds into your Account using any of the payment methods shown on the cashier page of the Website. We do not accept deposits via cash or cheque.
6.2 No third-party payments
You are only allowed to deposit with a payment method that is registered in your name and matches the name on the Account. Using a third-party payment method is a Prohibited Act, as per section 4 of these Terms.
6.3 Minimum and Maximum Deposits
A minimum deposit of £10 and a maximum of £5000 per transaction may be made using any of our accepted payment methods.
6.4 Interest on Player funds
We are not a financial institution; thus, any deposits made into your Account are not due to interest payments whatsoever.
6.5 Fees
We do not charge a fee for depositing. We do not accept responsibility for any charges or fees levied by card issuers or financial institutions.
6.6 Deposit Delays
We will aim to credit your Account as soon as we receive a successful notification from our payment provider. We do not accept any responsibility for delays in funding your Account, which could be due to many factors outside our control. We will only investigate any missing deposit upon you providing evidence (such as a bank statement) and after 48 hours have lapsed since the attempt.
7. Wagering
Game rules, paytables, return to player percentages (RTPs), and further relevant information can be found within the game interface upon loading the Game.
7.2 Balance Vs Bonus Funds
Your Account interface (displayed following Account log-in) contains a separate display for balance and bonus funds (also known as the balance and bonus meters). The balance funds display represents your money and includes the funds you have deposited and the wins and losses resulting from Wagering these deposits. Balance funds will always be Wagered first. You can request a withdrawal from your balance funds at any time.
Bonus funds belong to us and cannot be withdrawn. Subject to our bonus terms and conditions, you may Wager bonus funds on the Games. Upon meeting the necessary Wagering requirements, the associated bonus funds will be transferred to your balance meter and become your funds (also known as a bonus cashout). Bonus cashouts are subject to a maximum amount as detailed in 8.10 of these Terms.
Our Games interface (displayed upon loading a Casino Game) may display balance and bonus funds as one combined value; in such cases, you will be provided with a notification when you switch from using balance to bonus funds. If you are unsure of the total value of your playing fund meters, please check your Account pages or contact our support team before commencing further play.
7.3 Demo wagering is not valid
In no instance would Wagering in "demo" or "play for fun" mode entitle a player to real Winnings.
7.4 Acceptance of Wagers
By Wagering using your Account funds, you acknowledge that you may lose money and accept full responsibility for any loss.
7.5 Confirmed Wagers
A Wager is only considered valid following the generation of a unique identification number (game-Id) on our game server and the deduction of the relevant stake. Stakes will be deducted from your Account when placing your Wager, no matter when the result is determined. We cannot cancel or refund Wagers once they have been confirmed unless the Wager is declared void for reasons outlined in these Terms.
We reserve the right to accept or decline the whole or part of any proposed Wager.
7.6 Errors and Cancellations
We shall not be liable for any errors with respect to Wagers, Winnings or incorrect credits to your Account balance where we have sufficient reason to believe that any of the following has occurred:
a) There is an obvious error in a pay table or any other typographical or photographic error
b) A technical issue that causes a game/feature/promotion to payout (or display) a higher amount that should be paid out under standard configuration/operating
c) A technical issue whereby Wagers have been allowed that would not have been accepted during the period the Games were not affected by technical problems
d) Any error, such as human or systemic mistake, made by an employee or contractor, including any erroneous account credit
e) The Player has or is abusing a technical glitch related to the Games or software, either on his own or in association with others
In the case of any occurrence listed above, we are entitled to deduct any Winnings, Bonus or incorrect Account credit you may have received. We also reserve the right to amend your Account balance to restore your Account to its state before the erroneous activity (listed above).
7.7 Wagering Outcome
You fully accept and agree that independently verified Random Number Generator software will determine the outcome of your Wagers on the relevant Games and that the records of such software will be final and conclusive.
If there is any discrepancy between your understanding of the result of a Wager and the actual outcome, the result recorded on our game server is considered the correct outcome.
7.8 Aborted Games
If your Game is interrupted after the placing of a Wager, we shall take all reasonable steps to complete the Game and resolve your Wager. If completion of the Game is not possible, that Game shall be deemed void, and the Wager amount will be credited back to your Account.
7.9 Maximum Payout
The maximum amount that we shall be obliged to pay to you in respect of any one Wager or Game round shall be limited to £250,000
This condition excludes any Progressive Jackpots.
7.10 Game Wagering History
Recent game history is available from the My Account section of the Website and may also be available from the Game Interface. Players may request an entire game wagering history by contacting support.
8. Bonuses
A Free Bonus is a bonus that can be redeemed without the need to deposit.
A Reload Bonus is a bonus that requires one or more deposits within a specified time to be redeemed.
Bonus Spins are free game rounds on selected casino games. Bonus Spins may be included in promotional offers with or without a deposit requirement.
A Welcome Bonus is a combined Reload Bonus, and Bonus Spins offer only available to new players and offered on initial deposits.
8.2 Bonus Terms
All bonuses are subject to our general bonus terms and conditions, which can be found on our Bonus Terms and Conditions page. Specific bonuses may carry additional bonus/promotional terms and conditions, which will be presented alongside the bonus/promotional offer or (if there is limited space) via a link to a Website page.
8.3 Wagering Requirements
Most of our bonuses are subject to wagering requirements, which need to be completed before the bonus can be transferred to your balance funds, from where it can be withdrawn. Wagering requirements will be made clear in the specific terms and conditions of the bonus and displayed to you in the My Account or Bonus section of the Website. Wagering on some games may not contribute or contribute at a lower rate towards the wagering requirement; a list of these games can be found on our Bonus Terms and Conditions page.
8.4 Wagering Requirement Example
If you receive a bonus of £10 with a 40x (times) wagering requirement, you will be required to wager £400 using that bonus before the bonus is unlocked and the current bonus value is transferred to your balance meter. Until the wagering requirements are met, all Winnings from Wagering with this bonus will be returned to your bonus balance and will not be eligible for withdrawal. Full details can be found on our Bonus Terms and Conditions page. Maximum bonus cashout (typically £250) applies upon meeting wagering requirements, as per term 8.10.
8.5 Wagering Order
Funds in the balance (cash) meter will always be wagered first. Once the balance meter is fully consumed, bonus funds can be used.
Specific bonuses (such as deposit bonuses) will expire should a withdrawal be requested from balance funds, and the wagering requirements for that bonus have not been completed. We will attempt to provide a warning message to inform the Player of any bonus forfeiture before they confirm their withdrawal request.
8.6 Bonus funds are non-withdrawable
Funds in your bonus meter belong to us and do not represent your cash (withdrawable) balance.
All Winnings from your bonus funds will be credited to the corresponding bonus amount until the wagering requirements for that bonus are completed.
You will not be able to withdraw any winnings won with the bonus until you have met the wagering requirements of that bonus and the funds are transferred to your balance amount, subject to a maximum bonus cashout value, as detailed in 8.10 of these Terms and conditions or as specified in individual bonus correspondence.
Suppose a Wager uses the funds of multiple bonuses at the same time. In that case, the wagering will solely contribute towards the first bonus.
8.7 Additional Bonuses and Promotions
We may provide complimentary promotions to our Players, either applied directly to an Account or through mechanisms such as offering the facility for members to participate in bonus games and promotions. Applying a promotion or bonus to a Player's Account does not oblige us to make any similar payment or offer to any other Player.
8.8 Validity and Expiry
Unless otherwise indicated in the bonus/promotional correspondence, a bonus is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient, then the offer is void. The promotion or online correspondence may also indicate a period after which the bonus will expire. If an account is inactive for three months or more, any bonus on that Account will be automatically removed by PlaySunny and deemed to be forfeited.
8.9 Bonus Abuse
If we have sufficient evidence to suggest that you are abusing or attempting to abuse a bonus or promotion by violating the specific or general bonus terms that have been made clear on our Website or promotional correspondence, we are entitled to void that bonus and any winnings associated with it, as well as excluding you from participation in future bonus or promotional offers.
Bonus or promotional abuse may include, but is not limited to:
- creation of multiple accounts
- use of a payment method for the qualifying deposit that is not registered in the name of the account holder
- use of a payment method or account not registered in your name
8.10 Maximum Bonus Cashout
Unless otherwise stated in the relevant bonus terms, the maximum cash out from any individual bonus is £250. If a single bonus cashout value exceeds this amount, it will be adjusted upon transfer to the balance meter.
8.11 Welcome Bonus Terms & Conditions
Full Welcome Bonus Terms & Conditions can be found on our Bonus Terms and Conditions page.
8.12 Bonus Spins
Bonus spins are free game rounds offered in conjunction with certain promotions, such as our Welcome Bonus. Bonus spins are only available on selected games at a pre-selected coin value. All winnings from Bonus Spins will be credited as bonus funds and are subject to a 40x wagering requirement before withdrawal with a maximum cashout value of £250 unless otherwise stated. Any win exceeding this amount will be automatically adjusted. Full details can be found on our Bonus Terms and Conditions page.
8.13 Excluded Payment Methods
Any Reload Bonuses or Bonus Spins, including our Welcome Bonus package, are not available on pre-paid card or e-wallet (Neteller and Skrill) deposits.
9. Withdrawals
You are entitled to withdraw your balance funds at any time. You may request to withdraw your balance via our Website, subject to a minimum of £10. Withdrawals of less than £10 can be requested via the support team. The balance funds shown in your Account are reflective of the amount that you can withdraw and will not be subject to any conditions outside of those detailed in this Agreement.
9.2 Withdrawal Timescales
You should receive your withdrawal within five working days. We do not accept any liability which may result from you receiving your withdrawal outside of our standard timescales.
9.3 Withdrawal Payout Method
We will attempt to return withdrawals to the deposit method that we consider to be the origin of those funds. If the source of your deposit cannot be established, then we may conduct Verification checks.
9.4 Unsuccessful Withdrawals
You are responsible for ensuring that your account and payment details are correct. We may not be able to retrieve or resend payments that have failed due to incorrect information given by you.
We are not responsible for payout requests that your payment method/bank declined, and we may not receive notification of these failed withdrawals. You agree to contact our support team to notify us if you have not received your withdrawal within five working days of your withdrawal request.
9.5. Reversal of Withdrawals
You are not permitted to reverse/cancel withdrawals after they have been requested. You agree to contact us if you notice a withdrawal has been restored to your Account balance. If you fail to notify us, we are not liable for any losses that may occur from withdrawn funds that have been erroneously restored to your balance because of technical or processing errors.
9.6 Maximum withdrawal amounts
You may request a withdrawal for your entire balance at any time.
10. Progressive Jackpots
We may participate in pooled progressive jackpots across networks owned and operated by our Service Providers. Jackpot Rules are made available as part of the game information of the relevant jackpot games and should be reviewed by the Player before they commit to gamble.
10.2 Progressive Jackpot Winnings
Progressive jackpot wins of less than 1 million will be added to the Player account within 48 hours. Progressive Jackpot prize wins exceeding 1 million GBP may take up to 60 days to be paid out due to verification requirements and payment being made to us from the Service Provider.
10.3 Progressive Jackpot Accuracy
The progressive value on the server is used when the progressive is paid out. A slight discrepancy between the website display and the game server may arise due to the delay between the initial progressive being displayed to the Player and the progressive that is won and paid out. Although unlikely, it is theoretically possible for the jackpot to be won by more than one Player during the delay period mentioned above. If more than one Player wins a progressive jackpot simultaneously, then the Player recorded on our servers as having won the jackpot first shall be the recipient, and the subsequent Player (s) shall win the value of the jackpot when reset. In the improbable event of the server recording a win truly simultaneously, the Operator reserves the right to share the jackpot equally between the winning players.
11. Responsible Gambling
We take the issue of responsible gambling very seriously, and we are committed to providing a safe and fun gaming service. To read more about Responsible Gambling, please visit our Play Safe Page. We encourage you to engage with our Play Safe tools.
11.2 Responsible Gambling Checks
We may undertake various checks on your details to identify indicators of problem gambling. These checks may include referencing open-source information and credit reference agencies. You can find further details on credit reference agencies via the Credit Reference Agency Information Notice.
We may request Source of Funds or Source of Wealth documents, as set out in Section 5 of these terms and conditions, to help ensure that you are not gambling at a harmful level.
11.3 Interaction
If we are concerned about your gambling, we may interact with you via phone call, live chat or online questionnaire. Interactions help us to build a better profile and assist you in gambling responsibly. You are responsible for ensuring the information provided to us during these interactions is complete and accurate, and we accept no liability for decisions or actions taken because of incorrect information provided by you.
11.4 Enforced Measures
We may apply limitations or restrict your Account to help you with responsible gambling. Enforced measures include deposit limits, timeouts and account closure, and may be applied on an automated basis. You may contact our support team to contest any enforced measures.
11.5 Deposit Limits
You may set a deposit limit on your Account during registration or at any time via the Play Safe page or through contacting support. Deposit limits can be set on a daily, weekly, or monthly basis. Our deposit limits work on a "rolling" basis. For example, if you reach your daily deposit limit, you will not be able to deposit until a full day (24 hours) has passed. The deposit limit is only effective for the Account on which it is set on this Website and will not apply to other sites under our Licence. Any increase or removal of responsible gambling limits is subject to a minimum 24-hour cooling-off period and confirmation following this cool-off.
11.6 Reality Check
You can set a periodic in-game notification (known as a reality check) to remind you of the total playing time and provide links to view profit and loss and the option to terminate the Game.
The reality check interval is applied to individual gaming sessions rather than a log-in session. The timer will begin when a casino game or live casino lobby is loaded and end when the Game is closed.
11.7 Self-Exclusion
On self-exclusion request, we will close all Accounts registered in your name for a minimum of 6 months. During that time, it will not be possible for the Account (s) to be re-opened for any reason. We will automatically remove you from any mailing lists that we operate within 24 hours. You can self-exclude via our Play Safe page or by contacting our support team.
We will use the details provided by you to exclude you from all websites we operate within 24 hours. We are not liable for losses on any other account held by you during these 24 hours. We are not responsible should you create or use an Account with different personal details (including name, address, date of birth, email address and phone number).
When adding a self-exclusion period, we recommend that you consider self-exclusion from any available gambling facilities and seek further advice from the help organisations detailed on our Play Safe page.
Upon self-exclusion, all future wagers, stage-saved games, bonus funds and entries in any promotions will be voided. We will not be able to reinstate these if the Account is re-opened after the self-exclusion period. All remaining balances, less active bonuses, will be returned to your deposit method.
Accounts closed as part of our self-exclusion policy cannot be re-opened until the self-exclusion time has elapsed.
Upon the expiry of the self-exclusion period, you may request to re-open your Account by contacting our support team. Requests to re-open an account with an expired self-exclusion period are subject to a minimum 24-hour cooling-off period.
We are entitled to extend self-exclusion periods if we are concerned about problem gambling.
Software is available from various organisations to assist you with self-exclusion. Please visit https://www.begambleaware.co.uk and https://www.gamcare.org.uk/ for more information.
11.8 Time Out
You may request a time out on your Account via the Play Safe page or by contacting support. A timeout can be requested for 24 hours, one week or another reasonable period, up to a maximum of 6 weeks. Upon receipt of your time out request, reasonable measures will be taken to ensure the same status is applied to all Accounts held by the Player across our Licence within 24 hours. We are not liable for losses on any other Account held by you during these 24 hours. We are not liable should you create a new account with different details.
To re-open your Account following a timeout, you should contact our support team.
Any bonuses lost due to expiry during a time out period cannot be reinstated.
11.9 GAMSTOP
We participate in the GAMSTOP multi-operator self-exclusion scheme. We check all players against the GAMSTOP database upon registration, log-in and via daily batch check. We will prevent access to our Website if you are successfully matched to the GAMSTOP register during these checks. To register with GAMSTOP, please visit www.gamstop.co.uk.
Following our own self-exclusion process will not exclude you from other companies participating in the GAMSTOP scheme; you must register with GAMSTOP directly.
12. Support, Complaints and Disputes
Customer support is available via email at support@PlaySunny.co.uk or using live chat via the Website support pages and various chat buttons
12.2 Complaints Process
We will handle your Complaint in accordance with our Complaints Policy and relevant regulations under our Licence. Complaints will be considered by our support team in the first instance and can be escalated to the Senior Management team, whose response and decision will be the final stage of the internal process.
12.3 Timescales
We aim to provide you with a substantive response to your Complaint as soon as practically possible and seek to resolve your Complaint within eight weeks from the date we receive details of the case. Depending on the case's complexity, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your Complaint with either a final response or an update of the position explaining why we are not able to provide a final response at that time and when we expect to be in a position to do so.
12.4 Escalation Process
You must submit your Complaint via email to support@PlaySunny.co.uk. The Support Team will acknowledge the case, investigate it and respond, usually within 1-2 working days. If your concern is not resolved at this stage, you can escalate the Complaint by referring the matter via email to our Senior Management team using the email address daniel@dazzletag.com.
We aim to keep you informed throughout the process. Upon receipt of your case, we will email you and acknowledge that we have received your case and provide you with a copy of this procedure.
12.5 Final Response
Following the escalation process above, you will receive a response to your case via email from one of our Directors or Senior Management team, representing the final stage of the internal Complaints and Disputes procedure.
12.6 Alternative Dispute Resolution
If you are not satisfied with the final response to your Complaint or if a dispute cannot be resolved within eight weeks from our receipt of your Complaint, you may contact IBAS, Independent Betting Adjudication Services Limited, our Alternative Dispute Resolution (ADR) provider at:
Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS
Telephone: 020 7347 5883
Email: adjudication@ibas-uk.co.uk
The IBAS service allows for the referral of unresolved Disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service.
The ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious, but we are not permitted to refuse referrals on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts.
13. Intellectual Property
Our service may include software which may be downloaded and installed on the Player's PC or mobile device. The Operator hereby grants to the Player a non-exclusive licence for the Use of the Software on devices owned or operated by the Player, subject to the terms and conditions of this Agreement. The Player acknowledges that they will use the software only for the purpose of wagering and managing their Account on the service and undertakes that they will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the software, nor attempt to interfere with its correct operation.
14. Submission of Information
15. Liability
This clause will not – and is not intended to – exclude or limit our liability for anything which it would be unlawful for us to exclude or limit. In particular (but without limitation), nothing in these terms and conditions will operate to limit or exclude our liability for:
a) personal injury or death caused by our negligence or the negligence of our employees, agents or subcontractors.
b) fraud or fraudulent misrepresentation.
c) any breach by us of your statutory rights as a consumer; or
d) any other liability which may not be excluded by applicable law.
15.2 Limitations on Liability
Subject always to clause 11.1 above, we accept no liability for any damages or losses which arise out of or in connection with your use of your Account, the Website or any of the services, including as a result of any error, interruption or malfunction.
We will not be liable to any person: - in the event of force majeure, - for the failure of, or damage or destruction to, the Operator's central computer system or records, or any part thereof, - for delays, losses, errors or omissions resulting from the failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for a particular draw.
We will not be liable to you under these terms and conditions, nor do we owe you a duty of care in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time, including those relating to responsible gambling.
Our maximum liability to you arising under these Terms will not exceed the value of the Wagers placed via your Account in respect of the relevant Wager or Game that gave rise to the applicable liability.
16 Miscellaneous
The Operator may offer the PlaySunny Website or Games in different regions or languages. Although these offerings will be subject to their own terms and conditions of use, where noted, the general Terms listed at http://www.PlaySunny.co.uk/page/information/termsandconditions/ will also apply.
If at any time these Terms are presented to Players in another language, and there is a conflict or inconsistency between the English language text and any text in another language, the English language text will prevail.
16.2 Governing Law
These Terms, and all their constituent parts, will be governed by and interpreted in accordance with the laws of England and Wales.
16.3 Entire Agreement
These Terms (and all the documents referred to herein) constitute the entire Agreement between us, and there are no other terms applying. No part of these Terms will be considered as waived by any party unless a waiver is given in writing by that party.
16.4 Unenforceable Terms
If any part of these terms and conditions is deemed illegal or unenforceable, that part will be removed, and all other parts will remain in force and unaffected.
16.5 Terms and Conditions Version and Amendments
These terms and conditions shall be valid from the first time you become a Player until we amend the terms and conditions. At this time, the updated terms and conditions will apply. Players will be notified of any significant changes to terms and conditions that may limit their rights before the updated terms and conditions come into effect.
Players should regularly review the terms and conditions on this page to keep informed of any changes. We recommend that Players print or save a copy of the terms and conditions for reference. If a Player does not agree with the terms or any revision of the terms, they should cease using the Website immediately.
If a player is uncertain of any terms, then they should seek clarification from our Support team via support@PlaySunny.co.uk or live chat before commencing play.
These terms and conditions were last updated on 26th October 2023 and supersede any previous terms and conditions.
